Radar Protect – 12‑Month Road Hazard Protection

Selected Radar tyres purchased from The Tyre Mall include Radar Protect – 12‑Month Road Hazard Protection.

This programme is offered by Radar Tyres and their authorised distributors, and gives you extra peace of mind if your eligible Radar tyre is damaged by everyday road hazards in South Africa.

1. What Is Road Hazard Protection?

Road Hazard Protection covers non‑repairable damage to an eligible Radar tyre caused by common road hazards such as:

Nails or screws

Glass and sharp debris

Potholes

Cuts, snags, bruises or impact breaks on the tyre

If the damage cannot be safely repaired and your claim is approved, the tyre will be replaced with an equivalent Radar tyre.

2. Coverage Period and Limits

Your Radar Protect cover is valid for:

12 months from the original date of purchase or

Until 4 mm of tread has been worn from the original tread depth,

whichever comes first.

The programme applies only in South Africa and only to tyres purchased from authorised Radar retailers.

3. Eligible Radar Tyre Ranges

Radar Protect Road Hazard Protection applies only to selected Radar ranges.

At The Tyre Mall, the following Radar ranges (where stocked) are eligible:

• Dimax Sport
• Dimax R8 / Dimax R8+
• Dimax Sprint
• Dimax Touring
• RPX 800 / RPX 800+
• Rivera Pro‑2
• Renegade A/T‑5
• Renegade A/T Sport
• Renegade R/T+

Only tyres clearly marked on our website as “Includes Radar Protect” are covered.

4. What You Get if a Claim Is Approved

If your claim is approved:

• You will receive a replacement Radar tyre of the same range, or an equivalent Radar tyre of similar construction and quality.
• If the replacement tyre is of equal or lesser value, it will be supplied in line with the Radar Protect programme conditions.
• If you choose a more expensive tyre, you will need to pay in the price difference.

You will always be responsible for:

• Fitting and removal
• Wheel balancing
• Alignment
• Valve stems, consumables and disposal fees
• Any shipping or call‑out charges
• Applicable taxes

5. Important Exclusions (What Is Not Covered)

Road Hazard Protection does not cover:

Normal tread wear or tyres worn more than 4 mm from original tread depth

Any tyre older than 12 months from purchase under this programme

Tyres that can be repaired safely according to recognised tyre repair standards

Damage caused by:

• Incorrect inflation or overloading
• Lack of rotation or poor maintenance
• Vehicle alignment or suspension problems
• Mechanical defects (brakes, steering, etc.)
• Racing, track use or competition
• Off‑road misuse (where not appropriate to tyre type)
• Negligent or abusive driving (e.g. burnouts or spinning)
• Accidents, collisions or vandalism
• Chemical damage, fire, or extreme heat
• Improper storage of tyres
• Improper mounting or demounting

Tyres used in commercial service, as emergency‑service tyres or in competition

Tyres purchased from unauthorised / non‑participating retailers

Tyres transferred to a different vehicle from the one originally fitted

The Radar Protect programme is not a guarantee that a tyre will never fail; it is a goodwill replacement programme subject to the full Radar terms and conditions.

6. Your Responsibilities

To remain eligible for cover, you must:

Keep your original invoice from The Tyre Mall

Ensure the tyres are:

• Correct size and load rating for your vehicle
• Fitted to the vehicle specified on your invoice

Maintain your tyres properly:

• Check and correct pressures regularly
• Rotate tyres at recommended intervals
• Keep your vehicle alignment in good condition

Use the tyres only as recommended by the vehicle and tyre manufacturer

7. How to Submit a Radar Protect Claim

If you believe your Radar tyre damage is covered:

1. Contact us first
   • Email: shop@thetyremall.co.za
   • Subject line: Radar Protect Claim – [Your Order Number]
2. Prepare your documents
   • Original purchase invoice from The Tyre Mall
   • Completed Radar Claim Form (download below or request from us)
3. Take the required photos
   Clear photos of:
   • Tyre barcode (or note “barcode missing” if not present)
   • DOT code (including week/year of manufacture)
   • Tyre brand and pattern name (sidewall)
   • The road hazard damage area
   • Tread pattern
   • The whole tyre sidewall
   • Remaining tread depth (with gauge or measurement tool)
   • Any balancing / vibration test results if the issue relates to vibration/ride
4. Email everything to us
   Send the completed claim form, invoice and photos to:
   shop@thetyremall.co.za / Or fill in the online form: Tap Here to go to the Online Form
5. We submit to Radar’s distributor
   We will forward your claim to Radar’s authorised distributor for technical review.
   They will approve or reject the claim based on the official Radar Protect terms.
6. Outcome
   • Approved: we will arrange the replacement tyre and advise you of any costs (fitting, balancing, etc.).
   • Rejected: we will share the rejection reason supplied by the distributor.

The final decision on all claims rests with Radar Tyres and/or its authorised distributor.

8. Questions?

If you have any questions about eligibility or the process, please contact our customer service team at shop@thetyremall.co.za and we’ll happily guide you.